We understand that from time to time you may wish to return a product to us. We have created this 5 day returns policy to enable you to return products to us in appropriate circumstances.

  • Request for refund must be made within 5 days from receipt of order.
  • Products must be unused and in original packaging.
  • Register your returns with the office by telephone on 0121 270 5274 and return the item within 5 days.
  • You will then be sent information of where to return the item at your own cost.

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this policy excluding the original delivery charges and excluding the costs of returning the product to us.

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

  • We will not refund or exchange the product.
  • We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.